Conflict in the workplace is inevitable. This session boosts your ability to deal with “unreasonable” people, manage difficult situations and handle sensitive issues by developing an interest-based negotiation framework and enhancing your listening skills. Learn how to shift a difficult conversation to a learning conversation.
What you’ll learn from this session:
When and how to apply interests-, rights- and power-based approaches to resolving conflict
Using the Triangle of Satisfaction as a tool to uncover the three types of interests people often have
Strategies and practice for dealing with angry people
We are listening to you, our Members.
You have provided feedback that you would prefer to receive soft copies of presentations instead of printed materials, in order to be mindful of the environment and to reduce our carbon footprint.
Therefore, in 2019,
HRPA Professional Development will, whenever possible, provide a soft copy of the participant course material. We will not produce printed materials unless there is reason to do so
(e.g. program format).
If you absolutely need a hard copy, we request that you print and bring it with you. Hard copies will not be available on site.
Thank you for your understanding.