Conflict in the workplace is inevitable. This session boosts your ability to deal with “unreasonable” people, manage difficult situations and handle sensitive issues by developing an interest-based negotiation framework and enhancing your listening skills. Learn how to shift a difficult conversation to a learning conversation.
What you’ll learn from this session:
When and how to apply interests-, rights- and power-based approaches to resolving conflict
Using the Triangle of Satisfaction as a tool to uncover the three types of interests people often have
Strategies and practice for dealing with angry people