Hamilton: 03.21.18 How to Provide Performance Feedback to Enhance Employee Motivation and Engagement

1.5 Hours

Date and Time

Starts:03/21/2018 5:30 PM

Ends:03/21/2018 8:30 PM

Event Type

Meeting - Dinner


Hamilton Golf & Country Club

232 Golf Links Rd

Ancaster, ON


HRPA Members: $30+HST | Non-Members $40+HST


Additional Information

Event Sponsor

Hamilton: 03.21.18 How to Provide Performance Feedback to Enhance Employee Motivation and Engagement

There is plenty of research to support the conclusion that organizations can increase their productivity by ensuring that their employees are highly motivated and engaged.   This session will explore the strategies that leaders, managers and supervisors can use to provide employees with authentic, honest and helpful feedback while maintaining or improving the relationship and the employee’s level of engagement.  The key to success is to begin with the right mindset and to focus on “Landing the Message”. 

Learning Outcomes:
In this practical and interactive session, participants will learn:
a) Results of research on employee engagement and organizational performance;
b) The kind of mindset and motivation that the giver and receiver of feedback may have that enables the effective delivery of feedback;
c) A four-step objective, structured approach to giving feedback;
d) Two different types of conversation approaches that can be sued when giving performance feedback;
e) The key components of interpersonal communication that can impact employee engagement during performance feedback conversations;
f) Strategies to apply the session learning.

Speaker bio(s)

 David Town

David Town, CHRP, CHRL, President

David Town has been involved with coaching and leadership development programs across a variety of organizations in business sectors such as retail, wholesale, professional services, government services and not-for-profit. He is an experienced coach, facilitator and consultant in the area of leadership development, focusing on performance-related communication, leadership and management skills, team dynamics and personal productivity. Prior to opening his own management consulting practice in 2006, David held senior leadership positions in fast-paced, high performance organizations such as Loblaw Companies, Shoppers Drug Mart and Big V Pharmacies. He has several years of experience as a lecturer at the Ivey School of Business and is currently a member of the Faculty of Continuing Education and Training at Seneca College where he is an Instructor for a course in Organizational Behaviour as well as a course in Performance Management. David was the principal author of the course on Performance Management that was introduced into the Ontario College system in 2010 and is an ongoing part of the Leadership Development Series program curriculum offered by Ontario Colleges. The Performance Management course focuses on the practical design and implementation of an effective Performance Management Process to assist employees in the maximization of organizational performance. He has also shared his insights as a speaker at the HRPA Annual Conference for Human Resource Professionals in 2012, 2014 and 2015. David is a graduate of the Ivey School of Business at Western University, earning a degree in Honors Business Administration (HBA). He earned his Certified Human Resources Professional (CHRP) designation and his Certified Human Resources Professional Leader (CHRL) designation. As well, David has earned the Associate Certified Coach (ACC) accreditation from the International Coaching Federation (ICF). He is also an active community volunteer, having held several volunteer leadership positions.

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