There is plenty of research to support the conclusion that organizations can increase their productivity by ensuring that their employees are highly motivated and engaged. This session will explore the strategies that leaders, managers and supervisors can use to provide employees with authentic, honest and helpful feedback while maintaining or improving the relationship and the employee’s level of engagement. The key to success is to begin with the right mindset and to focus on “Landing the Message”.
In this practical and interactive session, participants will learn:
a) Results of research on employee engagement and organizational performance;
b) The kind of mindset and motivation that the giver and receiver of feedback may have that enables the effective delivery of feedback;
c) A four-step objective, structured approach to giving feedback;
d) Two different types of conversation approaches that can be sued when giving performance feedback;
e) The key components of interpersonal communication that can impact employee engagement during performance feedback conversations;
f) Strategies to apply the session learning.