Join Our Dynamic Team as our new Specialist, Member Experience!

You’ll be at the heart of our member community, connecting with people, solving puzzles, and curating positive experiences. This is more than just a job – it’s an opportunity to make a real impact, enjoy creative freedom, and witness the growth of both our members and the organization.

Position Title: Specialist, Member Experience
Location: Toronto, hybrid
Type: Full-Time (19-month contract)
Target Salary: $75,000, plus an additional 10% to account for benefits

About Us:

At HRPA, we’re on a mission to elevate the HR profession, providing our members with top-notch advice, resources, and professional development. We’re committed to Inclusion, Diversity, Equity, and Accessibility (IDEA), and we value every unique perspective that contributes to our vibrant community. We have embarked on an exciting new strategy and vision and need an experienced Specialist, Member Experience to join the Member Experience and Governance team!

Being a Membership Experience Specialist is a purposeful and impactful role that involves connecting with members, solving puzzles to enhance their experience, and acting as the bridge between the organization and its community. You witness the impact of your efforts, enjoy creative freedom, build relationships, and see both members and the organization grow, curating a vibrant tapestry of positive experiences.

As a Specialist, you ensure HRPA’s Membership and Volunteer processes are coordinated and executed to a high-quality standard. Engaging with all customers and stakeholders in a friendly, responsive, and polished manner is at the core of what you do. Your excellent verbal and written communication skills, coupled with your strong organizational abilities, will be crucial in executing a wide range of duties, from coordinating and hosting Chapter Leadership Calls to reviewing and revising member-facing communications. You’ll also work closely with Task Force groups to elevate HRPA’s member programs and offerings, ensuring a WOW membership experience.

You’ll thrive in this role if you are exceedingly well-organized, flexible, and comfortable with public speaking in front of large groups. Enjoying the challenges of working in a fast-paced environment will be key to your success.

Key Responsibilities:

In this role, you will engage and retain members by encouraging renewals and fostering loyalty through creative engagement programs. You will manage membership processes, including applications, renewals, and resignations, with precision and an eye for continuous improvement.

Your role will involve gathering and acting on member feedback, listening to understand their needs, and presenting these insights to help shape future services. You will promote and communicate with members using social media and other channels, ensuring they are informed and engaged with the latest events, benefits, and updates.

Collaboration will be essential as you work closely with internal teams to ensure seamless member experiences. Your innovative thinking will contribute to continuous improvement in all aspects of the membership journey.

Qualifications We’re Excited About:

You bring 3-5 years of experience in communications, social media, customer service, and
copywriting. Public speaking is second nature to you, and you thrive in fast-paced
environments. Your organizational skills, attention to detail, and ability to meet deadlines
are complemented by your strong work ethic and resourcefulness. You also know how to
add a touch of fun to your work, making the member experience truly engaging.
Education:
A college diploma or bachelor’s degree in business administration, HR, communications,
or marketing is required.

Who You Are:

You bring 3-5 years of experience in communications, social media, customer service, and copywriting. Public speaking is second nature to you, and you thrive in fast-paced environments. Your organizational skills, attention to detail, and ability to meet deadlines are complemented by your strong work ethic and resourcefulness. You also know how to add a touch of fun to your work, making the member experience truly engaging.

Education:
A college diploma or bachelor’s degree in business administration, HR, communications,
or marketing is required.

What’s in it for you?

Joining HRPA means being part of an inclusive culture that celebrates diversity and values every unique perspective. We’re dedicated to providing equitable opportunities for growth and creating an accessible workplace where everyone can contribute their best work.

You’ll enjoy the freedom to innovate, a flexible work environment with the option for remote work, and you’ll be working alongside a passionate and supportive team in a collaborative setting. This 18-month contract offers a chance to make a significant impact and advance your career while contributing to our mission of elevating the HR profession.

Ready to take the leap? If you’re excited about shaping the future of HR communications and bringing fresh ideas to the table, we’d love to hear from you!

Apply now through our portal by September 20, 2024, and let’s create something amazing together!



We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the company will provide accommodation throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the HR Department of the nature of any accommodation(s) to ensure your equal participation.


No Agencies please.