Skip Ribbon Commands
Skip to main content

 Accessibility for Ontarians with Disabilities Act (AODA) Compliance Resources

The Accessibility for Ontarians with Disabilities Act seeks to create an accessible Ontario by 2025. Accessibility Standards have been developed for five key areas of daily living: customer service, information and communications, employment, transportation and built environment.

This page provides resources, tools and professional development to help you and your employees meet your AODA compliance obligations and help create an Ontario where all citizens and visitors can fullly participate.


Accessibility for Ontarians with Disabilities Act (AODA) Overview

General Information and Compliance Resources

Professional Development

Customer Service

The Accessibility Standard for Customer Service applies to all organizations that provide goods or services and that have one or more employees in Ontario.

Compliance Resources

  • Customerwaiting.ca is a comprehensive guide to help you comply with the Customer Service stand and deliver customer service to people with disabilities.
​​Professional Development

Employment

The Accessibility Standard for Employment will help Ontario businesses and organizations make accessibility a regular part of finding, hiring, and supporting employees with disabilities.

Compliance Resources

Professional Development

  • HRPA Accessibility Certificate: Learn how to implement all five standards and create Multi Year Accessibility Plans (four-day certificate program)
  • AccessForward: Free resources to help your organization meet the training requirements under Section 7 of the Integrated Accessibility Standards Regulation (IASR)

Information and Communications

The Accessibility Standard for Information and Communications will help Ontario businesses and organizations make their information accessible for people with disabilities

Compliance Resources

Professional Development

Transportation

The Accessibility Standard for Transportation will make it easier for everyone to travel in Ontario.

Professional Development

  • HRPA Accessibility Certificate: Learn how to implement all five standards and create Multi Year Accessibility Plans (four-day certificate program)
  • AccessForward: Free resources to help your organization meet the training requirements under Section 7 of the Integrated Accessibility Standards Regulation (IASR)

Built Environment

The Accessibility Standards for the Built Environment focuses on removing barriers in two areas: public spaces, and buildings.

Compliance Resources

Professional Development

  • HRPA Accessibility Certificate: Learn how to implement all five standards and create Multi Year Accessibility Plans (four-day certificate program)
  • AccessForward: Free resources to help your organization meet the training requirements under Section 7 of the Integrated Accessibility Standards Regulation (IASR)
​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
​DEADLINE FOR FILING IS IN:​

Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act was passed in 2005 with an overall goal of an accessible Ontario by 2025. Accessibility Standards have been developed for five key areas of daily living: customer service, information and communications, employment, transportation and built environment.

The first Standard was the Customer Service Standard.

The remaining four Standards were combined into one regulation called the Integrated Accessibility Standards Regulation (IASR):

Employment Standard

Information and Communications Standard

Transportation Standard

Design of Public Spaces Standard

Note: The Design of Public Spaces Standard was only recently added to the IASR. Enhancement to accessibility in buildings will happen at a later date through Ontario’s Building Code, which governs new construction and renovations in buildings.

Download a brief Q&A