The Accessibility for Ontarians with Disabilities Act (AODA)

 

 

 

Produced by the Human Resources Professionals Association as part of an EnAbling Change partnership with the Government of Ontario, each of the six short videos in the Harold Jeepers’ Collection deals with one of the requirements of the Employment Standard, which is part of the Integrated Accessibility Standards Regulation of the Accessibility for Ontarians with Disabilities Act, 2005.

 

 

Accessible Customer Service came into effect January 1, 2012. Businesses have until December 31, 2012 to demonstrate compliance by filing an online report. The Accessibility Standard for Customer Service applies to all organizations (public, private and non-profit) that provide goods or services either directly to the public or to other organizations in Ontario and that have one or more employees in Ontario. This includes consultants, manufacturers and wholesalers as well as other businesses and professional services. For a comprehensive guide to AODA compliance for customer service standard, visit the link above or www.ontario.ca/accessON. For videos and other resources designed to instruct businesses about the standard or for helpful tools to aid you in becoming compliant, visit www.customerwaiting.ca.

 

 

Built and DOPS Q&As

Under the AODA, the fifth standard to be addressed is the Design of Public Spaces (Accessibility Standard for the Built Environment).